Dispute Resolution
JourneyClock.com is operated by Mehu Solutions Private Limited (IATA Accreditation No. 14038065). We aim to resolve concerns quickly, fairly, and transparently. This Dispute Resolution Policy explains how you can contact us and the steps we follow when a dispute arises in connection with our website, services, or your travel booking.
1. What This Covers
This policy applies to disputes or complaints related to:
- Booking assistance, customer support, and service fees
- Payment confirmation, invoices, and receipts
- Refund or cancellation requests (subject to airline/supplier rules)
- Website issues affecting your ability to request support
2. Contact Us First (Fastest Resolution)
Most issues can be resolved by our support team without escalation. Please contact us using the options below.
- Toll-Free (USA): (888) 959-7740
- Email: support@journeyclock.com
- Hours: 24/7 Support
3. What To Include In Your Complaint
To help us investigate and resolve the issue, please include:
- Full name and contact number/email
- Booking reference / PNR / itinerary number (if available)
- Date of purchase and last 4 digits of payment method (if applicable)
- Clear description of the issue and requested outcome
- Supporting screenshots, emails, or receipts
4. Our Review Process & Timelines
- We acknowledge receipt and begin review as soon as possible.
- For most cases, we provide an initial response within 1–3 business days.
- Complex cases involving suppliers, airlines, or fare rules may take longer.
5. Supplier Rules (Airlines, Hotels, Cruises, etc.)
Many disputes involve cancellations, refunds, changes, schedule adjustments, or ancillary services. Final outcomes may depend on airline or supplier rules and booking conditions.
We assist customers in requesting changes or refunds wherever possible, but approval depends on supplier policies.
6. Payment Disputes & Chargebacks
If you believe a charge is incorrect, please contact us before initiating a bank dispute or chargeback.
If a chargeback has already been filed, please email us the chargeback case number so we can coordinate a resolution.
7. Escalation (If We Can’t Resolve Immediately)
If you are not satisfied with the initial resolution, you may request a secondary review by a supervisor or specialist.
- Email: support@journeyclock.com
- Subject: "Dispute Escalation Request"
- Include booking reference and previous communication details
8. Company Details
- Company Name: Mehu Solutions Private Limited
- IATA Accreditation No.: 14038065
- Registered Address: House No. 7/166, Jawahar Mohalla, Shahdara, New Delhi – 110032, India
9. Changes to This Policy
We may update this page from time to time. The "Last updated" date at the top reflects the latest revision.
