Refund & Cancellation Information
At JourneyClock.com (operated by Mehu Solutions Private Limited, IATA No. 14038065), we understand that travel plans can change. This policy outlines the process for cancellations, changes, and refunds for bookings made through our platform.
Cancellation Requests
All cancellation requests must be submitted in writing by emailing support@journeyclock.com or by calling our toll-free number (888) 959-7740.
Cancellations are processed based on airline, hotel, or tour operator policies. JourneyClock will communicate applicable charges before processing.
Flight Bookings — Cancellation & Refund
Refundable Fares:
- 72+ hours before departure: Full refund minus airline + service fee
- 24–72 hours: Partial refund as per airline policy
- Within 24 hours: Airline discretion only
Non-Refundable Fares:
- No cash refund available
- Travel credit may be offered by airline
Refund timelines depend on airline processing time (7–21 business days after approval).
Holiday Packages — Cancellation & Refund
- 30+ days: Full refund minus service fee
- 15–29 days: 50% refund
- 7–14 days: 25% refund
- Within 7 days: No refund (medical exceptions possible)
Hotel Bookings
- Free cancellation hotels: Full refund before deadline
- Non-refundable hotels: No refund
JourneyClock Service Fee
Service fee is non-refundable once booking is confirmed.
How to Request Cancellation
- Email: support@journeyclock.com with booking details
- Response within 24 business hours
- Approval and processing initiated after confirmation
- Refund processed in 7–21 business days
Changes & Modifications
Date changes, name corrections, and route modifications are subject to airline fees plus JourneyClock amendment fee.
Force Majeure
We are not responsible for disruptions caused by natural disasters, pandemics, government restrictions, or airline operational decisions.
Contact for Support
Mehu Solutions Private Limited (JourneyClock.com)
Email: support@journeyclock.com
Toll-Free (USA): (888) 959-7740
Hours: 24×7
IATA No. 14038065
