Find answers to the most common questions about booking flights and travel services with JourneyClock.com — your IATA-accredited travel agency.
About JourneyClock
JourneyClock.com is a professionally accredited travel agency operated by Mehu Solutions Private Limited. We are IATA-accredited (Accreditation No. 14038065), which means we are authorised to issue airline tickets on behalf of IATA member airlines and are held to the highest standards of the travel industry.
Yes. JourneyClock.com is operated by Mehu Solutions Private Limited, a fully registered company with IATA accreditation (No. 14038065). Our registered office is located at House No. 7/166, Jawahar Mohalla, Shahdara, New Delhi – 110032, India.
You can reach us 24/7 by phone at (888) 959-7740 or by email at support@journeyclock.com. Our office hours are Monday–Saturday, 9:00 AM – 8:00 PM IST, with emergency support available around the clock.
Bookings & Flights
You can book by using the search tool on our homepage or by calling our toll-free number (888) 959-7740. Our certified travel consultants are available 24/7 to assist you with finding the best available fares.
Yes. You can make a booking on behalf of another person. You will need to provide their full name as it appears on their passport, date of birth, and passport details.
You will need: full name(s) as on passport, date of birth, passport number and expiry date, contact email address, and a valid payment method.
Yes. We book all cabin classes — Economy, Premium Economy, Business, and First Class — across all major international airlines.
Yes. Our travel consultants can assist with complex itineraries including multi-city trips, open-jaw routes, and round-the-world bookings. Call us at (888) 959-7740 for a custom quote.
Payments & Fees
We accept Visa, Mastercard, American Express, and debit cards. Bank transfers are available for bookings above USD 500.
No. All fees, taxes, airline surcharges, and our service fee are displayed clearly before you confirm your booking. Please see our Charges & Fees page for full details.
Yes. All payments are processed through a PCI-DSS compliant, SSL-encrypted payment gateway. Your card details are never stored on our servers.
Changes & Cancellations
Yes, subject to the fare rules of the airline. Refundable fares can be cancelled for a refund (minus airline and JourneyClock fees). Non-refundable fares may be eligible for airline credit. Please refer to our Refund & Cancellation Policy for full details.
Email support@journeyclock.com with your booking reference number and the change or cancellation you require. Our team will respond within 24 business hours with applicable charges and options.
Refunds are typically processed within 7–21 business days after approval, depending on the airline's processing timeline and your bank.
Travel Documents & Visas
We provide visa guidance and documentation support as part of our travel services. However, visa approval is at the sole discretion of the relevant government authority. We recommend checking visa requirements well in advance of your travel date.
Most countries require your passport to be valid for at least 6 months beyond your intended travel dates. We recommend checking the specific requirements for your destination.
Still Have Questions?
Our certified travel team is available 24/7.
Toll-Free (USA)
(888) 959-7740
Email
support@journeyclock.com
Company: Mehu Solutions Private Limited
IATA No.: 14038065
Hours: Mon–Sat, 9AM–8PM IST
(24/7 emergency support)
Plan Your Next Journey With Our Experts
Get in touch with JourneyClock today. Our travel specialists are ready to help you with flights, bookings, and personalized travel solutions.
Contact Us